Refunds and returns are only applicable for unopened packs. The shipping charge paid to the delivery carrier for the forward (to customer) delivery and return (return from the customer) shipping will be deducted from the order amount, and any remaining amount will be refunded. The refund will be made via the same payment method used to make the purchase, usually takes 3-7 days for the amount to be credited. In case it takes longer, please feel free to contact your payment provider or us.